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3.82. Failed to download catalog info error in Vendormate?

When I open Vendormate and click on the Download Catalolgs link I get a "Failed to download catalog info from pricingmadeeasy.com . . ." error in Vendormate.

This error can be caused by a lost internet connection or being blocked by a firewall.

The first step is to make sure you are connected to the internet. If on a dial-up connection, try going to web pages like www.pricingmadeeasy.com and if you cannot open the page then try re-connecting and downloading catalogs again.

If you are on a DSL, Cable, ISDN, T1 or similar connection that is always connected to the internet, then check to see if you have firewalls active like Norton, Zone Alarm and so forth. If so, disable the firewall temporarily, open Vendormate and try downloading catalogs again.

If you are not using a software based firewall but are instead using a router, then consider configuring the router to accept connections from Vendormate.

The bottom line on this error is either disconnection from the internet or blocking by a firewall or similar security program.