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9.5. Slow Networking when connected to the Multi-User Server

Q:  EstiMate seems to run very slowly when it's connected to the Multi-User Server.  Do I have too much data or do I have something set up wrong?  What can I do to fix this issue?

 

A:  The EstiMate Multi-User Server is used to allow simultaneous connections to your EstiMate data.  It is capable of handling many connections at once as well as large amounts of data, so slowness issues are not normal.  If you experience log waits while trying to connect to the Multi-User Server, and/or long delays while trying to open windows within the program it's possible that you are not running the most current versions of each component, or that something is interfering with the transfer of your data.

 

The first thing to do is to make sure you have the most updated version of the client and server.

• At the time of this writing the most current version of EstiMate is 2.0.0.391, and the most current version of the Multi-User Server is 2.0.0.382.

• Check to make sure both components of your software are up to date.  Here is the link to the EstiMate Software Updates page which will show the most current build numbers for both pieces of the software, as well as the links to download them.

• http://www.estimatesoftware.com/2.0/updates.php 

The next thing to do is to make sure another software application is not interfering with the connection between EstiMate and the Multi-User Server.

• We have found recently that some anti-virus software can affect the performance of the software in a Multi-User environment.

• Some anti-virus softwares known to cause an issue currently are CA Anti-Virus, and Trend Micro.

• If your software is up to date and you are still having "slowness" issues then please check to make sure your anti-virus software is not the cause of the problem by temporarily disabling it.

• Most anti-virus software can be disabled by right clicking on it's icon in the Systems Tray, and selecting "Temporarily Disable" or simply "Exit".

• If you also have your anti-virus software running on the machine that the Multi-User Server is installed on you will want to disable it there as well.

• If you are unsure how to disable your anti-virus software please refer to your software's internal help menu, or check the manufacturers website for more details.

• After making sure your anti-virus software is disabled or turned off try the connection from EstiMate to the Multi-User Server again.

• If the speed of the connection is better now then it is possible that your anti-virus software is configured too strictly. In most anti-virus software it is possible to create "exceptions" to the normal scanning routine in which you could simply add EstiMate, the Multi-User Server, and any of their folder to this list of exceptions, and this should correct the issue.

• We do not recommend running with your anti-virus disabled for much longer then it takes to conduct this test, and make any configuration changes to the anti-virus software, so remember to turn it back on afterward.